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Fitness Equipment / bodycraft parts
How to Buy Exercise Equipment Replacement Parts
Locate Your Model Number - Find Your Model Name and Model (Icon) Number: Before purchasing replacement parts, identify your exercise equipment model. For Icon models, find the exact model name. For all other manufacturers, look for the serial number. - Serial Numbers: For serial numbers, only the first 2-5 characters are necessary. This will help us accurately match the part to your equipment.
Ensure Compatibility - Check Compatibility Options: After identifying your model number, review the product description for compatibility options. Ensuring the correct part is selected is crucial for the longevity and functionality of your equipment.
Professional Assistance - Unsure About Installation? If you’re uncomfortable diagnosing or treating your machine with the right replacement parts, we can recommend a fitness technician in your area based on your zip code. This professional will ensure your equipment is correctly and safely repaired or installed.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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